Refunds & Returns Policy


Max offers a 30-day money-back guarantee to all retail customers for any product(s) purchased from Max. Retail customers may return the unused portion of the product within 30 days of shipment for a replacement, exchange, or a full refund of the purchase price (including shipping costs).


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@livemax.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@livemax.com.

Shipping Returns

To return your product, you should mail your product to: 68 S Main St. 9th Floor, Salt Lake City, UT, 84101.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns processing times vary across all Max markets

Max is not responsible for any of the shipping costs, losses, or damages that may occur for return orders. We suggest that you include insurance and a tracking number for your return shipment.

Need help?

Contact us at support@livemax.com or call +1 (801) 316 – 6380 for questions related to refunds and returns.